Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Typically 1-5 days after dispatch Australia wide. We use multiple courier and postage providers to pick the fastest.
See our returns policy page for full details
If the order isn’t dispatched, you can update in my account. However if it has already dispatched contact us on 02 6162 0247.
We use different providers. You will be emailed a tracking code if applicable.
We ship Australia wide.
We use discreet packaging and attempt to keep the pieces to a minimum.
Your billing details remain confidential with us. Transactions are processed under a discrete corporate name, ensuring privacy and discretion on shared bank statements. This approach safeguards the secrecy of surprise gifts, without any mention of ‘Spice of Life’ or ‘Lingerie Inc.’ on your records.
If you need to swap an item
Returns and Exchanges
See our returns policy page for full details.
If you suspect a mistake please email or call us on 02 6162 0247 with your order number ready.
Mail directly back to us,
Lingerie Inc, Unit 1 48 Sandford St Mitchell, ACT 2911
This depends on the circumstances and if it’s been dispatched. Best to call us on 02 6162 0247.
Email us with a link to a sold out product to be updated when it will available.